Privacy Policy Jojobet — Protection Your Data

Jojobet, operating through the platform jojobet-khelo.net, is an online entertainment and betting platform serving users in Malaysia. As a responsible platform operator, Jojobet takes privacy protection very seriously.

This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (Act 709) and sets out the principles we follow in handling your personal data — how we collect it, what we use it for, who it may be shared with, and how you can manage your own information.

Jojobet acts as both a "Data Processor" and "Data Controller" as defined under PDPA 2010. This means we are fully responsible for ensuring that all personal data you provide to us is handled in a lawful, fair, transparent, and secure manner at all times.

Jojobet collects various categories of personal data depending on how you interact with our platform. The table below summarises the types of data that may be collected:

Jojobet collects your personal data through the following channels:

3.1 Directly From You

• Account registration form — name, email, phone number, date of birth.
• KYC (Know Your Customer) verification process — identity documents such as the MyKad.
• Deposit and withdrawal transactions via Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, or ShopeePay.
• Communications with the Jojobet support team via live chat or email.
• Participation in promotions, lucky draws, or loyalty programmes.

3.2 Automatically

• Cookies and similar tracking technologies when you browse the Jojobet platform.
• Server log data — including IP address, access time, pages visited, and actions taken.
• App performance data and error reports for technical maintenance purposes.

3.3 From Third Parties

• Payment verification providers used by Jojobet to process Malaysian e-wallet transactions.
• Third-party identity verification service providers for KYC and AML compliance purposes.
• Publicly available open sources that may be lawfully used to verify the information you provide.

Jojobet uses your personal data only for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your Jojobet account, including all related services.
• Transaction Processing: Processing deposits via TNG, GrabPay, DuitNow, and other methods, as well as withdrawals to your bank account or e-wallet.
• KYC Verification & AML Compliance: Fulfilling anti-money laundering legal obligations and verifying user identity.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance to Jojobet users.
• Platform Enhancement: Analysing usage patterns to improve the user experience, fix bugs, and develop new features.
• Marketing Communications: Sending relevant Jojobet promotional information and exclusive offers — only where you have given your consent to receive such communications.
• Platform Security: Detecting and preventing fraud, system abuse, unauthorised access, and other unlawful activities.
• Responsible Gaming: Monitoring gameplay patterns to identify and assist players who may be showing signs of problem gambling.

Jojobet recognises that your trust is our most valuable asset. We do not sell or trade your personal data. However, in certain circumstances we may need to share your data with the following parties for legitimate reasons:

• Payment Service Providers: Transaction information is shared with payment processors such as Touch 'n Go, GrabPay, DuitNow, and participating FPX banks solely for the purpose of processing your deposits and withdrawals.
• Game Providers: Minimum account information is shared with authorised third-party game providers solely to enable you to play their games on the Jojobet platform.
• Identity Verification Providers: KYC data is shared with authorised identity verification service providers to meet legal compliance requirements.
• Competent Authority: Jojobet will disclose data when required by Malaysian law, court order, or a lawful request from a law enforcement agency.
• Business Transfer: In the event of a merger, acquisition, or transfer of Jojobet's assets, user data may be transferred as part of that transaction — with appropriate notice given to users.

All third parties that receive data from Jojobet are required to uphold data protection standards equivalent to or stricter than our own, and may only use that data for the purposes specified in their agreement with Jojobet.

6.1 Where Data Is Stored

All Jojobet user data is stored on secure servers that meet international security standards. Jojobet operates on a protected cloud infrastructure with strict access controls, 24/7 monitoring, and regular backups to ensure data availability and integrity at all times.

6.2 Retention Period

Jojobet retains your personal data for as long as your account remains active and for any additional period required under Malaysian law — typically 7 years for financial records as required under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001. After this period, data will be securely deleted or anonymised.

6.3 Security Measures

• 256-bit SSL encryption for all data transmitted between your device and Jojobet's servers.
• At-rest encryption for all stored sensitive records.
• Role-based access control (RBAC) — only authorised personnel may access user data.
• Two-factor authentication (2FA) for all internal system access by Jojobet staff.
• Regular security audits conducted by independent third parties.
• Mandatory data protection training for all Jojobet staff who handle user data.

Jojobet uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and deliver relevant content. Cookies are small text files stored on your device when you visit the Jojobet platform.

You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the Jojobet platform.

As a Jojobet user whose data is processed under Malaysia's PDPA 2010, you have the following important rights, which you may exercise at any time:

To exercise any of the rights above, please contact the Jojobet privacy team by email at support@jojobet-khelo.net stating the right you wish to exercise and your account details. We will process your request within 21 working days as required under PDPA 2010.

The Jojobet platform may contain links to third-party websites, such as partner gaming platforms or payment providers. This Privacy Policy applies solely to the Jojobet platform and does not cover the privacy practices of those third-party websites.

Jojobet is not responsible for the privacy policies or content of any third-party websites you may access through our platform. We encourage you to review the privacy policy of every website you visit, particularly before submitting any personal information.

Jojobet is a platform intended exclusively for individuals aged 18 years and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18. All registrations require age verification during the onboarding process.

Should we discover that personal data belonging to an individual under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. If you are a parent or guardian and believe your minor child has registered on the Jojobet platform, please contact us immediately at support@jojobet-khelo.net for prompt action.

Jojobet reserves the right to update or amend this Privacy Policy at any time to reflect changes in Malaysian law, industry practice, or how we handle personal data. You will be notified of any material changes through:

• In-platform notifications on Jojobet displayed prominently upon login.
• By email to your registered email address at least 14 days before the amendments take effect.
• An update to the "Last Updated" date at the top of this page.

Your continued use of the Jojobet platform after the effective date of any amendments constitutes your acceptance of the revised Privacy Policy. We recommend visiting this page periodically to stay informed of the latest applicable policy.

If you have any questions, concerns, or complaints about how Jojobet handles your personal data, or if you wish to exercise any of your privacy rights, please contact Jojobet's Data Protection Officer (DPO) through the following channels:

If you are dissatisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP), the statutory body responsible for enforcing the PDPA 2010 in Malaysia.